Mugshot Glasses Logo

MugShot Glasses make Fun Presents, Great Birthday Gifts, Wedding Favours, or unique additions to Stag and Hen Parties!

4605 mugshot glasses made so far

Terms & Conditions

Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop with confidence.

Privacy Policy

By using this site you may be asked for personal information, in doing so you may be requested to fill in forms on-line. Mugshots take very seriously the privacy of all our customers therefore this information will be used solely for the purpose of helping Mugshots to give a better service to you, the customer, and is not used, sold or rented to any third party for marketing other products. If you receive emails from Mugshots it is for the sole purpose of promotions through our company designed to benefit you the customer.

Methods of Payment

We accept major Credit / Debit cards with all payments being made via PayPal. If you don't have a PayPal account you can pay as a guest.

Payment must be received in full before your item(s) is/are dispatched.

Mugshots does not have access to your card details when making purchases via this website, these are passed directly from Paypal in an encrypted form to your bank over a secure link. Each time you enter your credit card information, the information is only used once for the purpose of that transaction.

Cancellations

Due to the bespoke nature of the products we sell all cancellations must be made within 24 hours of your order being placed. After this time your order will have entered production.

Faulty Goods Policy

If we have made a (very rare) mistake with your order please email us straight away so that we may take the appropriate action to rectify.

If you are not entirely satisfied with your order and you feel the need to send anything back, you may do so within 14 days, please send me an email regarding the reason for return within 7 days stating the reason for the return. Delivery charges are only refundable if you have cancelled your entire order within the cancellation period before production has commenced or where the goods are defective and a refund is made. When you send something back please return unused in the original condition with all labels and packaging including,
• Your Order Number
• Product Name
• Details of the fault
• If you want a refund or replacement

As soon as your return has been processed and checked, we will email you to let you know. In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in touch at mugshots@expertdesignsolutions.com and we'll look into it immediately.

If you have returned your parcel using Recorded Delivery or another service that can be tracked, please offer the reference number when you contact us.

We will process your replacement item within 1-3 days of receiving your parcel, and email to let you know we have received and processed it. We'll then email you again when your replacement/exchange order is on its way to you providing we have the item in stock. If not you will be notified via email.

We won't charge you anything for delivering your replacement order, and delivery will take as long as it did for your initial order.

If we can't send your requested replacement item, we will refund what you paid to your account. If this happens, we'll email you to let you know.

We will process any refund within 3 days of receiving your parcel, and email to let you know we have received and processed it.

We will credit any refund to the same card you used when you placed your order. If we can't do this (i.e. if the card has been declined, cancelled or has expired), we'll send a cheque to your billing address

Deliveries and Returns

Mugshot Glasses
5 Wicklea Road
Bournemouth
BH6 4LP

Customer Service

Should you have any feedback with any part of the Mugshot service or comments on how it could be improved, please do not hesitate to contact us, whereby we will reply as soon as possible.

By Email : mugshots@expertdesignsolutions.com

Safety

Safety notice: Some items sold on this website may contain small parts & are not suitable for children. Please dispose of all packaging safely.

Product Images & Descriptions

Details of sizes, dimensions and colours will be given on the relevant product information pages. All of my descriptions & photos are provided to assist my customers. Sometimes there may be slight variations in colours in the photos provided due to customer's monitors & web browsers in use. We will always endeavour to ensure that MugShot Glasses descriptions & photos are up to date and as accurate as possible.

Opening Hours

Glass Production is 9.00am - 6.00pm Monday to Friday

Our website Mugshotglasses.co.uk is open 24 hours a day, if you have an enquiry outside of our production hours drop us an email and we will respond as soon as possible.

Pricing

All prices are in £ sterling, inclusive of VAT. Any exceptions will be clearly marked on the website where relevant. Prices may be subject to change without notice, but we will only alter the price after we have confirmed your order, if it is to your benefit.

Customer Satisfaction Guarantee

At MugShot Glasses we want you to be completely happy with your purchase. If for some reason this is not the case please contact us opon receipt of your order and we will act promptly to solve the problem.